Returns Policy

Overview

At SMILE MORE LOGISTICS LLC, we are committed to providing exceptional courier and logistics services. This Returns Policy outlines the procedures and conditions for handling returned shipments, refused deliveries, and service-related issues.

Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds for our courier services.

Service Cancellations

Cancellation Before Pickup

• Cancellations made at least 2 hours before scheduled pickup time are eligible for a full refund
• Cancellations made less than 2 hours before pickup may incur a 25% cancellation fee
• To cancel a service, contact us immediately at +1 (930) 265-9345 or christopher@smilelogistics.org

Cancellation After Pickup

• Once a package has been picked up, cancellations are not eligible for refunds
• If delivery cannot be completed due to circumstances beyond our control, return shipping fees may apply
• Packages in transit can be redirected to a new address for an additional fee

Refused or Undeliverable Packages

Recipient Refusal

If a recipient refuses to accept a delivery, the following procedures apply:

• The package will be returned to the sender
• Original shipping fees are non-refundable
• Return shipping fees will be charged to the sender
• The sender will be notified immediately of the refusal

Undeliverable Addresses

If a package cannot be delivered due to an incorrect, incomplete, or inaccessible address:

• We will attempt to contact both sender and recipient to verify the correct address
• Additional delivery attempts may incur extra fees
• If the address cannot be verified, the package will be returned to sender
• Return shipping fees and any additional delivery attempt fees will apply

Damaged or Lost Packages

Damaged Packages

If a package is damaged during transit:

• Report damage immediately upon delivery by contacting our support team
• Provide photographic evidence of the damage and original packaging
• Claims must be filed within 24 hours of delivery
• Insured packages are eligible for compensation up to the insured value
• Uninsured packages may be eligible for limited liability coverage as per our terms of service

Lost Packages

In the rare event that a package is lost:

• We will conduct a thorough investigation to locate the package
• Claims for lost packages can be filed after 7 business days from the scheduled delivery date
• Insured packages are eligible for full compensation up to the insured value
• Uninsured packages are subject to limited liability as outlined in our terms of service

Refund Process

Eligible Refunds

Refunds may be issued in the following circumstances:

• Service cancellation before pickup (as per cancellation policy)
• Failure to deliver within the guaranteed timeframe (for express services)
• Service errors or failures on our part
• Approved claims for lost or damaged packages

Refund Timeline

• Refund requests are processed within 5-7 business days of approval
• Refunds are issued to the original payment method
• Credit card refunds may take 7-10 business days to appear on your statement
• Corporate account refunds will be applied as credits to the account

Non-Refundable Items

The following are not eligible for refunds:

• Completed deliveries
• Delays caused by weather, natural disasters, or other force majeure events
• Delays caused by incorrect information provided by the sender
• Refused deliveries (original shipping fees)
• Special handling or insurance fees for completed services

Return Shipping

When packages need to be returned to the sender:

• Return shipping fees are the responsibility of the sender unless otherwise agreed
• Packages will be held for 5 business days before being returned
• Storage fees may apply for packages held longer than 5 business days
• Senders will be notified before return shipping is initiated
• Return shipping can be expedited for an additional fee

Filing a Claim

To file a claim for a damaged, lost, or undelivered package:

1. Contact our customer service team at +1 (930) 265-9345 or support@smilelogistics.org
2. Provide your tracking number and detailed description of the issue
3. Submit any required documentation (photos, receipts, etc.)
4. Our claims department will review your case within 3-5 business days
5. You will be notified of the claim decision via email
6. Approved claims will be processed according to our refund timeline

Contact Us

If you have questions about our Returns Policy or need to initiate a return or claim, please contact us:

Policy Updates

SMILE MORE LOGISTICS LLC reserves the right to update or modify this Returns Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our return procedures.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.