Privacy Policy

Introduction

SMILE MORE LOGISTICS LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and logistics services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when using our services:

• Contact Information: Name, email address, phone number, and mailing address
• Business Information: Company name, business address, and tax identification number (for corporate accounts)
• Shipping Information: Sender and recipient names, addresses, and contact details
• Payment Information: Credit card details, billing address, and payment history
• Account Information: Username, password, and account preferences

Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Location Data: GPS coordinates and location information for delivery tracking
• Cookies and Tracking: Information collected through cookies and similar technologies

Package Information

• Package dimensions, weight, and contents description
• Delivery instructions and special handling requirements
• Tracking information and delivery status updates
• Proof of delivery including signatures and photographs

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill delivery requests
• Coordinate pickup and delivery schedules
• Provide real-time tracking and status updates
• Communicate with senders and recipients about deliveries
• Verify delivery completion and obtain proof of delivery

Account Management

• Create and manage your account
• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

Business Operations

• Improve and optimize our services
• Analyze usage patterns and service performance
• Develop new features and services
• Conduct market research and analytics
• Prevent fraud and ensure security

Legal and Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our terms of service and policies
• Protect our rights, property, and safety

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors for transaction processing
• Technology providers for hosting and infrastructure
• Analytics providers for service improvement
• Communication providers for notifications and updates

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our legal rights and property
• Prevention of fraud or illegal activities

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Employee Training: Staff trained on data protection and privacy practices
• Regular Audits: Periodic security assessments and vulnerability testing

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about site usage and performance

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@smilelogistics.org or call +1 (930) 265-9345.

International Users

Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.